A common feature in the marketing playbook of businesses is customer-centricity. After all, a business is just a name without customers. Thanks to marketing technology, to be customer-centric isn't impossible and can be cost-effective too, but this requires a considerable
None of us would doubt that these are truly tough times for so many businesses. As well as functioning as best as possible - if that's even an option - there is no doubt that different processes and procedures are
A major challenge the hospitality industry faces is wage cost. After all, it is an industry most vulnerable to seasonal factors. Add the uncertainties of a crisis such as the outbreak of COVID-19, the complexity of managing manpower and wages
If you have ever undertaken the job of looking for new staff for your small business, you will know intimately how costly, stressful and exhausting the entire process can be. As accountants supporting small businesses, we understand the cost of
When you operate a hospitality business, your front of house staff - the team that connects with your customers, delivers the service, and forms the face of your business - are your most vital assets. You rely heavily on these